Returns & Exchanges
At Rutlands Limited, we want you to be completely satisfied with your home and woodworking purchases. If an item doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer service team with your order number and reason for return to receive a unique Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all manuals, accessories, and protective inserts are included to prevent damage during transit.
Ship the Item
Affix the provided return label or use a tracked courier service to send the package back to our main distribution center in the UK.
Quality Inspection & Refund
Once received, our technicians will inspect the item, and your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing